Shipping policy

Shipping policy

Last updated: October 1, 2026

Where we ship

We ship to addresses around the world.

Processing time

Orders are processed and shipped within 1 to 2 business days of being placed. Business days are Monday to Friday, not including US federal holidays. Orders placed after 12 PM ET or on a weekend start processing the next business day.

During busy periods or sales, processing can take a little longer. If your order is going to be late, we'll email you.

Delivery time

Once your order ships, delivery usually takes 5-10 business days. This is an estimate from the carrier, not a guarantee. Weather, holidays and carrier delays can add time.

Our products ship from more than one location, so if you order more than one item, they may arrive in separate packages.

Shipping rates

Your shipping cost and options are shown at checkout before you pay.

Tracking your order

When your order ships, we'll email you a tracking number. Tracking can take [24 to 48] hours to start showing updates. If you haven't received a tracking email within [3] business days of ordering, check your spam folder, then email us.

Wrong address

Please double-check your address at checkout. If you spot a mistake, email us right away. We can change the address until your order ships. After that, we'll help where we can, but we can't promise a free reshipment if the address entered at checkout was wrong.

Damaged in the mail

If your order arrives damaged, email us within 7 days of delivery with a photo, and we'll send a replacement or refund you, whichever you prefer.

Lost in the mail

• Not arriving: if tracking hasn't updated for 10 business days, or your order hasn't arrived 20 business days after it shipped, email us and we'll send a new one for free or refund you.
• Marked delivered but not received: check with neighbors and your building's mail room first, then email us within 7 days. We'll open a claim with the carrier and reship your order once.

Taxes

Any sales tax that applies is calculated and shown at checkout.

Questions

For anything about shipping, returns or replacements, see our [Refund policy] or email [clearityearplugs@gmail.com] with your order number. A real person reads every email.

Business name: Clearity Plugs

This policy doesn't affect any rights you have under the law where you live.