Refund policy

Returns and refunds

We want you to wear Clearity at a real show before you decide. Everything below is free, and a real person reads every email.

To start anything on this page, email [clearityearplugs@gmail.com] with your order number. Please don't mail anything back to us unless we ask you to, because our products ship from more than one location and a parcel sent to the wrong one can't be processed.

100-day guarantee, even if you've worn them

If Clearity isn't right for you for any reason, email us within 365 days of delivery and we'll refund the price you paid for the product.

• You don't need to send used earplugs back. For hygiene reasons we can't resell them, so please keep them or throw them away.
• We may ask for a quick photo of the product.
• The guarantee covers one refund per customer. Orders placed after a guarantee refund are covered by the rest of this policy, but not by the 365-day guarantee.

Lost one? We'll replace it free for a year

Earplugs get lost at shows. That's fine. For 12 months after delivery, if you lose one plug or both, we'll send you a replacement at no cost.

• One claim per pair you bought. A single pair includes one claim, and a 2-pack includes two.
• One plug or the full pair, whichever you need.
• Free US shipping on the replacement.
• No waiting period and no proof needed. Just tell us what happened.
• The replacement is the same model and color, or the closest one we have if it's sold out. It covers the earplugs only, not the case or lanyard.
• A replacement plug isn't covered by a second lost-plug claim.
• Lost-plug cover ends if the order was refunded.

Faulty

• Defects: if your earplugs or case arrive faulty within 12 months of delivery under normal use, we'll replace them for free.

Damaged or lost in the mail

• Arrived damaged: email us within 7 days of delivery with a photo, and we'll send a replacement or refund you, whichever you prefer.
• Not arriving: if your order hasn't arrived 20 business days after it shipped, email us and we'll send a new one for free or refund you.
• Marked delivered but not received: check with neighbors and your building's mail room first, then email us within 7 days. We'll open a claim with the carrier and reship your order once.
• If the shipping address entered at checkout was wrong, we'll help where we can, but we can't promise a free reshipment.

Cancelling an order

You can cancel for free until your order ships. Orders usually go out within 1 to 2 business days, so email us as soon as you can. Once an order has shipped, it can't be cancelled, but the 365-day guarantee still covers you.

How refunds work

• Refunds go back to your original payment method within 2 business days of approval.
• Your bank or card provider may take 5 to 10 business days to show it.
• Shipping is free, so a refund covers everything you paid for the product.
• Discount codes used on the order aren't reissued.
• If you haven't seen your refund after 10 business days, check with your bank, then email us.

Gifts

If Clearity was a gift, the person who received it can use the lost-plug replacement and size swap. Refunds go to the person who paid.

Where we ship

We currently ship to worldwide.

Fair use

We'll honor every genuine claim. We may decline claims that show a clear pattern of abuse, such as repeated claims across multiple accounts.

Contact

Email: clearityearplugs@gmail.com

This policy doesn't affect any rights you have under the law where you live.